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Shipping Policy

A legal disclaimer

Thank you for shopping with Superfacially! We’re committed to delivering your order quickly and safely. Please review our shipping policy below before placing your order.

Processing Times

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You’ll receive another notification with tracking details once your order has shipped.

  • Orders placed during sales, promotions, or holidays may experience slight delays.

Shipping Rates & Delivery

  • We currently ship within the United States only.

  • Shipping costs are calculated at checkout based on your location and the weight of your order.

Local Pickup

  • If you're local to Tomball or the surrounding Houston area, you may choose Local Pickup at checkout.

  • We'll email you when your order is ready with pickup instructions.

  • Orders must be picked up within 7 business days of notification.

Delays & Issues

  • Superfacially is not responsible for delays caused by the carrier (e.g., USPS, UPS) once the package leaves our facility.

  • If your order is lost, stolen, or damaged in transit, please contact the shipping provider directly using your tracking number.

  • We are happy to help guide you through the claims process if needed.

Incorrect Addresses

  • Please double-check your shipping address before placing your order.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • If an order is returned due to an incorrect address, you will be responsible for additional shipping fees to resend the package.

Returns & Exchanges

  • Due to the nature of skincare and wellness products, all sales are final unless the product arrives damaged or incorrect.

  • If there is an issue with your order, please email us at glow@superfacially.com within 3 days of delivery with photos and a description of the problem.

Questions?

  • For any shipping inquiries, feel free to contact us:

  • Superfacially
    📧 glow@superfacially.com
    📞 (832) 953-4411
    📍 16822 N. Eldridge Pkwy, Ste A

  • Tomball, TX 77377

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